Terms and Conditions for Noble Geeks
Last updated 19th September 2025
Welcome to Noble Geeks! These Terms and Conditions outline the rules and regulations for the use of our services.
1. Introduction
These Terms & Conditions (“Terms”) govern your access to and use of the services provided by Noble Geeks (“we”, “our”, “us”). By booking or using our services (whether online, by phone, or in person) you agree to these Terms.
Website: https://noblegeeks.com.au/
Phone: 0484 824 849
2. Services
Noble Geeks provides mobile and remote IT services including computer repairs, Wi-Fi/network troubleshooting, hardware upgrades, cybersecurity, cloud solutions, and business IT support.
Each service may include specific scopes, deliverables, and pricing outlined on your quote or booking confirmation.
3. On-Site & Remote Work
We may perform services at your home, workplace, or remotely using secure remote-access tools. While we make every effort to complete each job promptly, the time required can vary depending on the complexity of the problem, the availability of parts, or other factors outside our control.
4. Quotes and Estimates
Quotes supplied by Noble Geeks are valid only for the period stated and may change if additional work, parts, or time is required. Unless otherwise specified, quotes do not include hardware, replacement parts, or third-party software costs. If new issues are discovered during the service, we will notify you and request approval before proceeding.
5. Booking Appointments
Appointments may be scheduled through our website, by phone, or by message. Appointment times are approximate and subject to traffic, unexpected delays, or prior jobs running longer than expected. If we anticipate a delay, we will attempt to notify you as soon as possible.
6. Payments
Payment must be made in accordance with the instructions on your invoice. Accepted payment methods may include card, bank transfer, or any other method listed on our website or booking platform. In some cases, a deposit may be required before work begins, particularly for specialised jobs or parts that need to be ordered.
7. Parts and Hardware
Where replacement parts or hardware are necessary, we will obtain your approval before ordering or installing them. Any manufacturer warranty for hardware will be passed on to you where applicable. Noble Geeks does not take responsibility for defects or failures caused by third-party parts or manufacturers.
8. Cancellations and Rescheduling
If you wish to cancel or reschedule your booking, please contact us as early as possible. Cancellations made on short notice or after work has begun may incur a cancellation fee to cover the time and resources already allocated to your job.
9. Customer Responsibilities
You agree to provide correct information about the issue you are experiencing and to allow reasonable access to the equipment, premises, or accounts necessary for us to perform our work. You are responsible for ensuring that your important data is backed up prior to service unless you have arranged for us to perform a data backup service for you.
10. Data Handling and Privacy
We treat all data we encounter with confidentiality and care. Our data handling practices follow our Privacy Policy. While we take reasonable steps to avoid data loss during service, you understand and accept that data can be fragile, and we are not responsible for data loss unless directly caused by our negligence.
11. Service Warranty
Noble Geeks guarantees that all services will be performed with reasonable care and skill. If you are not satisfied with the service provided, you must notify us within 14 days so we can investigate and, if needed, correct the issue at no additional cost.
12. Limitation of Liability
To the fullest extent permitted by law, Noble Geeks is not liable for indirect, incidental, or consequential losses including lost profits, lost data, or business interruption. Our total liability for any claim relating to our services is limited to the amount paid for the specific service in question. These Terms do not exclude any rights you may have under Australian Consumer Law.
13. Third-Party Products and Software
Some services involve installing or configuring third-party hardware or software. You understand that these products are subject to the manufacturer’s terms and warranties, and Noble Geeks is not responsible for issues arising from third-party products, software bugs, licensing restrictions, or vendor-related faults.
14. Termination of Services
We may suspend or terminate services if you fail to make payment, breach these Terms, or behave in a manner that is unreasonable or unsafe for our technicians. You may terminate the agreement according to the cancellation terms provided at the time of booking.
15. Dispute Resolution
If any dispute arises, you agree to first contact us directly so we may attempt to resolve the matter informally. If a resolution cannot be reached, the dispute will be governed by the laws of Queensland, Australia, and handled through the appropriate legal avenues.
16. Changes to These Terms
We may update or modify these Terms periodically. Any changes will be posted on our website and will take effect once published. Continued use of our services after changes are made constitutes acceptance of the updated Terms.
17. Contact Information
For questions, concerns, or notices related to these Terms, you may contact Noble Geeks via our website at https://noblegeeks.com.au/, by phone at 0484 824 849, or by email using the contact information displayed on our website. Noble Geeks is based in Brisbane, Queensland, Australia.