Before you call
Everything people usually ask, answered plainly. Can't find yours? Just ask me directly.
Almost certainly, if you're in Brisbane or Moreton Bay. See the full list — and if you're right on the edge, ring me and I'll tell you honestly whether it's worth me driving out.
Often the same day. If I'm already booked out it's usually the next day, and sometimes I can fit something in that evening. Ring me and I'll tell you what I've actually got, not what sounds good.
Not at all, and you don't need to apologise for it. Describe the problem however makes sense to you. I'll explain what I'm doing if you want to know, and I won't if you'd rather it was just fixed.
That's normal, and working it out is my job, not yours. Describe what you've noticed and I'll ask the right questions to narrow it down.
Yes — Windows PC and laptop repair is the main part of the business, hardware and software both.
On a Windows PC or laptop, yes — screens, batteries, drives, memory, keyboards. On a Mac, iPhone or iPad, no — I don't do Apple hardware repairs or replacements, and I'll point you toward someone who does.
Yes — setup, troubleshooting, email and iCloud, getting your devices working together. Software and support only on Apple gear; no hardware repairs.
Sometimes the honest answer is no. If a repair isn't worth it, or the machine's genuinely past it, I'll tell you plainly rather than take your money to find out the hard way.
On-site is a $140 minimum covering the first hour, then $35 per 15 minutes. Remote is cheaper — $110, then $27.50 per 15 minutes. Both include GST, there's no call-out fee, and if I can't fix it, you don't pay. Full rates here.
No, anywhere in Brisbane or Moreton Bay.
Then you don't pay. And if it's something I genuinely can't help with — like a Mac or iPhone hardware repair — I'll tell you who can.
No, same rate whatever the day, within my normal hours.
You start the session and approve the connection — I can't get in otherwise. You can see everything I do on your own screen the whole time, and access ends the moment we hang up.
Your screen, the same way you can. I don't go looking through your files and I don't copy anything off your device. If a job needs me to open something personal, I'll tell you why before I do it. More on how remote sessions work →
No. Nothing is recorded, and nothing stays installed once the session ends.
Often, yes. Anything that lives inside the computer — email, software, viruses, slow performance — can usually be done remotely, Windows or Mac. Anything physical, like a hardware repair, Wi-Fi coverage or setting up new gear, needs me there.
For most jobs, yes, so I can ask you questions and let you know what I've found. I'll always tell you roughly how long a job should take before I start.
Yes. I'll call before I leave, so you know I'm on my way and you're not sitting around wondering.
Ring me and ask — happy to talk it through before you book anything.
No call-out fee · No fix, no fee
