Two ways to get help
Plenty of problems don't need a visit at all. Here's an honest guide to which one fits, so you don't pay for a visit you didn't need.
You click a link, I see what you see, and we fix it while we talk. Usually the same day, often within the hour.
Anywhere in Brisbane and Moreton Bay. For anything that needs a physical presence rather than a screen.
Not sure? Ring me and describe it. If it can be done remotely I'll tell you — it's quicker and cheaper for both of us, and I'd rather do that than drive across town for something that takes ten minutes.
Remote support, explained honestly
When you let me connect, I can see your screen the same way you can. I don't go looking through your files, and I don't copy anything off your device. If a job needs me to open something personal — your email, say, or a folder of documents — I'll tell you why before I do it.
I don't record sessions. When the session ends, my access ends with it. Nothing stays installed.
If you'd rather close a window or an app before we start, just say so. It won't offend me.
I connect using AnyDesk, and only after you've started the session and approved the connection. You can see everything I do, the whole time.
How a remote session actually goes
Tell me what's going on. If it sounds like a two-minute fix, I'll talk you through it on the phone and you won't pay a cent.
Click it, approve the connection, and I'm in — with you watching the whole time.
You'll hear what I'm doing and why. Ask as many questions as you like.
Nothing stays installed or connected. If I can't fix it, you don't pay.
The money bit
Remote
On-site
Both include GST, both come with no call-out fee, and both carry the same promise: if I can't fix it, you don't pay. Full pricing details →
Book online, or ring and describe the problem — I'll tell you honestly whether it needs a visit.
No call-out fee · No fix, no fee
